Frequently Asked Questions

Why choose Embassy Limousine?

What is your service area?

What vehicles do you offer for hire?

How far in advance do I need to make a reservation?

Once I submit a reservation will I get a confirmation number?

Are you closed on holidays?

Do you provide a shared ride?

Where do I meet my chauffeur at O'hare Airport?

Where do I meet my chauffeur at Midway Airport?

Will you meet passengers in the airport?

Will your chauffeur help me with my luggage?

What happens if my flight is delayed?

What is your cancellation policy?

What is waiting time/extra stop/early-late hours policy?

What is your "NO SHOW" Policy?

Will I save $20 if I make round trip reservation online?

What credit cards do you accept?

Can I set up a direct billing account?

Do I need an account to make a reservation?

Do you provide child safety seats for your vehicles?

What is your privacy policy?

Why choose Embassy Limousine? (back to top)

 Proud member of Better Business Bureau and National Limousine Association

Embassy Limousine has been operating a private chauffeured service in the Chicagoland area under the same ownership continuously since 1997. Embassy Limousine was founded on the standard of providing the highest quality limousine service available. This is accomplished through the attitude of our highly trained employees as well as the diversity and quality of our current fleet. All our employees undergo in-depth background investigations and are thoroughly screened and trained in both driving and the expectations of a chauffeur. All of our chauffeurs strive towards being experts in their profession. They know how to put their clients first, and you can rely on their integrity. Our off duty Chicago's finest are always available-upon request. The fleet includes Mercedes-Benz S Class sedans, Lincoln Town Car sedans, extended Lincoln Limousines, and Passenger Vans. Embassy Limousine maintains $1.5 & $5.0* million liability. ICC MC#122745

What is your service area? (back to top)

Our primary service area is the Chicago metropolitan area. Embassy Limousine also provides ground transportation service throughout Illinois, Wisconsin, Indiana, and other locations upon request. Call our customer service department at 773-719-2087 for details.

What vehicles do you offer for hire? (back to top)

Our fleet includes sedans, stretch limousines, vans and party buses.

How far in advance do I need to make a reservation? (back to top)

We recommend reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. Rush service: Please call us [773]-719-2087!

Once I submit a reservation will I get a confirmation number? (back to top)

Your reservation request will be reviewed then confirmed. Depending upon how you have set up your user preferences (Online reservation or Quick Reservation) you will receive the confirmation notice and number via email, phone, or fax.

Are you closed on holidays? (back to top)

NO. Embassy Limousine is on duty 24 hours a day, 7 days a week, 365 days a year.

Do you have a shared ride? (back to top)

NO. Embassy Limousine provides private car service only!

Where do I meet my chauffeur at O'hare Airport? (back to top)

Upon arrival, proceed to the baggage claim area. Please call (773) 719-2087 or (866) 719-2087 for pick up after retrieving luggage with your name or confirmation number. The operator then will tell you, your vehicle's description, license plate and which door to exit from. Please proceed to the center lane.

O'Hare International Airport Concessions and Terminal Maps

Where do I meet my chauffeur at Midway Airport? (back to top)

Upon arrival, proceed to the baggage claim area. Please call (773) 719-2087 or (866) 719-2087 for pick up after retrieving luggage with your name or confirmation number. The operator then will tell you, your vehicle's description, license plate and which door to exit from. Please proceed to the center lane.

Midway International Airport Concessions and Terminal Maps 

Will you meet passengers in the airport? (back to top)

YES. Passengers are met in their assigned baggage claim by their chauffeur. Passengers arriving on International Flights are met outside of CUSTOMS (near by Information Desk).

Will your chauffeur help me with my luggage? (back to top)

YES. Always. Our chauffeurs will assist you with loading and unloading your luggage.

What happens if my flight is delayed? (back to top)

We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed.

Important! You do need to call us 773-719-2087 if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight). We will wait for you.

What is your cancellation policy? (back to top)

We have a 6 hours cancellation policy. You can cancel a reservation 6 hours before the reservation takes place with NO penalty. You must contact us by phone! A cancellation Fee equal to the total trip cost will be charged for any cancellation that is made less than 6 hours before the scheduled pick up.

What is waiting time/extra stop/early-late hours policy? (back to top)

If the driver is required to wait more than 15 minutes after the scheduled pickup time - or scheduled stops - you will be charged $15 per 15-minute interval up to one hour. For each extra stop enroute or extra drop-off along way a fee of $15 will apply. If pick up time is before 6:00 am or after 10:00 pm an extra $15 will apply.

NO waiting charge for airport pick up!

What is your "NO SHOW" Policy? (back to top)

The full fare plus gratuity will also be charged if the passenger fails to be at the designated pickup location! We do not guarantee vehicle avalability or pricing for any reservation changes. To avoid being billed as a no-show, please do not leave your location without contacting us: [773]-719-2087 or toll free [866]-719-2087!

Will I save $20 if I make round trip reservation online? (back to top)

Make round-trip reservation online and save $20.00! applies for Chicago to O'Hare and to Midway Trips Only!

What credit cards do you accept? (back to top)

We accept American Express, MasterCard and Visa. Cash is always welcome!

Can I set up a direct billing account? (back to top)

YES. You can use our online reservation or contact us at [773]-719-2087. We encourage our business and frequent travelers to set up a billing account.

Do I need an account to make a reservation? (back to top)

NO. You do not need an account to make a reservation. Please use Quick Reservation to make your reservation without User ID or Password. A valid credit card is suffiecient to guarantee your trip.

Do you provide child safety seats for your vehicles? (back to top)

No, we do not provide child safety seats. However, all of our new vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.

What is your privacy policy? (back to top)

We value our customer's privacy and recognize the trust our customers place with us. Embassy Limousine is committed to protecting your personal data and adheres to the highest ethical standards in processing that data. This policy is intended to inform you of what information Embassy Limousine collects from its customers, what it does with that data, and what Embassy Limousine does to ensure that your personal data is kept confidential and safe:

Embassy Limousine collects only the personal data it needs to ensure that we can accurately provide the rides our customers ask for. Embassy Limousine also collects personal data that will make the reservation process more efficient. Our company saves personal data, such as your name, addresses, phone numbers, email address, and credit card information in your personal internet profile. This data is used to make your use of our online reservation more efficient. Embassy Limousine uses the personal data in our customer profiles, including histories of past rides, to make the reservation request process as efficient as possible. Rather than ask our customers to repeat this information every time they call, we have it at our finger tips ready for use.

Embassy Limousine may change this policy from time to time without prior notice. Any changes will appear on this page. Please check the policy periodically for any changes.

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