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Frequently Asked
Questions
Why
choose Embassy Limousine?
What is your service area?
What vehicles do you offer for
hire?
How
far in advance do I need to make a reservation?
Once I submit a
reservation will I get a confirmation number?
Are
you closed on holidays?
Do
you provide a shared ride?
Where do I meet my chauffeur at O'hare
Airport?
Where do I meet my chauffeur at Midway
Airport?
Will you meet passengers in the
airport?
Will your chauffeur help me with my
luggage?
What happens if my flight is
delayed?
What is your cancellation policy?
What is waiting time/extra stop/early-late hours
policy?
What is your "NO SHOW" Policy?
Will I save $20 if I make round trip reservation
online?
What credit cards do you accept?
Can I set up a direct billing
account?
Do
I need an account to make a reservation?
Do you provide child
safety seats for your vehicles?
What is your privacy
policy?
Why choose Embassy
Limousine? (back to top)
 Proud member of
Better Business Bureau and National Limousine Association
Embassy Limousine has
been operating a private chauffeured service in the Chicagoland area
under the same ownership continuously since 1997. Embassy Limousine
was founded on the standard of providing the highest quality
limousine service available. This is accomplished through the
attitude of our highly trained employees as well as the diversity
and quality of our current fleet. All our employees undergo
in-depth background investigations and are thoroughly screened and
trained in both driving and the expectations of a chauffeur. All of
our chauffeurs strive towards being experts in their profession.
They know how to put their clients first, and you can rely on their
integrity. Our off duty Chicago's finest are always available-upon
request. The fleet includes Mercedes-Benz S Class sedans, Lincoln
Town Car sedans, extended Lincoln Limousines, and Passenger Vans.
Embassy Limousine maintains $1.5 & $5.0* million liability.
ICC MC#122745
What is your service
area? (back to
top)
Our
primary service area is the Chicago metropolitan area. Embassy
Limousine also provides ground transportation service
throughout Illinois, Wisconsin, Indiana, and other locations upon
request. Call our customer service department at 773-719-2087
for details.
What vehicles do you offer for
hire? (back to top)
Our fleet includes sedans, stretch limousines, vans and party
buses.
How far in advance do I need to make a
reservation? (back to
top)
We recommend reservations
be made at least 24 hours in advance for guaranteed service
availability, with a 2-hour minimum notice. Rush service:
Please call us [773]-719-2087!
Once I submit a reservation will I get a
confirmation number? (back to
top)
Your reservation request
will be reviewed then confirmed. Depending upon how you have set up
your user preferences (Online reservation or Quick
Reservation) you will receive the confirmation notice and
number via email, phone, or fax.
Are you closed on holidays? (back to
top)
NO. Embassy Limousine is
on duty 24 hours a day, 7 days a week, 365 days a year.
Do you have a shared ride?
(back to top)
NO. Embassy Limousine
provides private car service only!
Where do I meet my chauffeur at O'hare Airport? (back to
top)
Upon arrival,
proceed to the baggage claim area. Please call (773) 719-2087
or (866) 719-2087 for pick up after retrieving luggage with
your name or confirmation number. The operator then will tell you,
your vehicle's description, license plate and which door
to exit from. Please proceed to the center
lane.
O'Hare International Airport Concessions and Terminal
Maps
Where do I meet my chauffeur at Midway Airport? (back to
top)
Upon arrival, proceed to
the baggage claim area. Please call (773)
719-2087 or (866) 719-2087 for pick up after retrieving
luggage with your name or confirmation number. The operator then
will tell you, your vehicle's description, license plate
and which door to exit from. Please
proceed to the center lane.
Midway International
Airport Concessions and Terminal Maps
Will you meet passengers in the
airport? (back to top)
YES. Passengers are met
in their assigned baggage claim by their chauffeur. Passengers
arriving on International Flights are met outside of CUSTOMS (near
by Information Desk).
Will your chauffeur help me with my
luggage? (back to top)
YES. Always. Our
chauffeurs will assist you with loading and unloading your
luggage.
What happens if my flight is
delayed? (back to top)
We monitor all flights
arriving at O’Hare and Midway airports. As the estimated arrival
time for your flight approaches, our system automatically updates
your reservation with any changes in arrival time. You do not need
to call us if your flight is delayed.
Important! You do
need to call us 773-719-2087 if your
flight information changes (e.g., if you are bumped to a different
flight or you miss your flight). We will wait for
you.
What is your cancellation policy?
(back to top)
We have
a 6 hours cancellation policy. You can cancel a
reservation 6 hours before the reservation takes place
with NO penalty. You must contact us by phone! A
cancellation Fee equal to the total trip cost will be charged for
any cancellation that is made less than 6 hours before the
scheduled pick up.
What is waiting time/extra
stop/early-late hours policy? (back to
top)
If the driver is required to wait more
than 15 minutes after the scheduled pickup time - or scheduled stops
- you will be charged $15 per 15-minute interval up to one
hour. For each extra stop enroute or extra drop-off along way a
fee of $15 will apply. If pick up time is before 6:00 am or after
10:00 pm an extra $15 will apply.
NO waiting charge for airport pick
up!
What is your "NO SHOW" Policy? (back to
top)
The full
fare plus gratuity will also be charged if the passenger fails to be
at the designated pickup location! We do not guarantee vehicle
availability or pricing for any reservation changes. To avoid being billed as a no-show,
please do not leave your location without contacting us:
[773]-719-2087 or toll free
[866]-719-2087!
Will I save $20 if I make round trip reservation
online? (back to
top)
Make round-trip
reservation online and save $20.00! applies for Chicago to O'Hare and to Midway
Trips Only!
What credit cards do you accept? (back to
top)
We accept
American Express, MasterCard and Visa. Cash is always
welcome!
Can I set up a direct billing account?
(back to
top)
YES. You can
use our online
reservation or contact us at
[773]-719-2087. We encourage our business and frequent travelers to
set up a billing
account.
Do
I need an account to make a reservation? (back to
top)
NO. You do
not need an account to make a reservation. Please use Quick
Reservation to
make your reservation without User ID or Password. A valid credit card is sufficient to guarantee your
trip.
Do you provide child safety seats for
your vehicles? (back to
top)
No, we do not provide child safety seats.
However, all of our new vehicles are equipped with the proper seat
belts, so you are welcome to bring your own child
seat.
What is your privacy policy? (back to
top)
We value our customer's privacy and recognize the
trust our customers place with us. Embassy Limousine is committed to
protecting your personal data and adheres to the highest ethical
standards in processing that data. This policy is intended to inform
you of what information Embassy Limousine collects from
its customers, what it does with that data, and what Embassy
Limousine does to ensure that your personal data is kept
confidential and
safe:
Embassy Limousine collects only the personal data
it needs to ensure that we can accurately provide the rides our
customers ask for. Embassy Limousine also collects personal data
that will make the reservation process more efficient. Our
company saves personal data, such as your name, addresses,
phone numbers, email address, and credit card information in your
personal internet profile. This data is used to make your use of
our online reservation more efficient. Embassy
Limousine uses the personal data in our customer profiles,
including histories of past rides, to make the reservation request
process as efficient as possible. Rather than ask our customers to
repeat this information every time they call, we have it at our
finger tips ready for
use.
Embassy Limousine may change this policy
from time to time without prior notice. Any changes will appear on
this page. Please check the policy periodically for any
changes.
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